Automatic reminders
Configure reminder steps (D−3 through a legal notice) and let them go out on their own.
4 min readIntermediateUpdated Jul 22, 2026
Reminders watch due dates for you. Flip the master switch and pick the steps — Najato then sends e-mails with a payment QR code and, the day after the due date, flips the charge to “Overdue”.
Payments › ⚙ Payment settings › Reminders
Reminder steps
| Step | When | To |
|---|---|---|
| Payment reminder | D−3 (3 days before due) | Tenant |
| 1st reminder | D+1 past due | Tenant |
| Daily overdue summary | D+1, every morning | Owner |
| 2nd reminder | D+7 past due | Tenant |
| 3rd reminder | D+14 past due | Tenant |
| Legal notice | When the debt reaches 3× the rent | Owner |
- The tone escalates: Friendly (D−3, D+1) → Firmer (D+7) → Formal (D+14).
- The “Daily summary” sends the owner one e-mail listing every overdue tenant — not a separate message per payment.
- The “Legal notice” fires once the debt reaches three times the rent — under Czech law (§ 2291) that's legal grounds for termination; the e-mail goes to the owner.
- Every tenant e-mail carries a QR code for instant payment.
- Sending is idempotent (a log keyed uniquely) — the same reminder won't go twice.
- Each step has an e-mail preview; trigger a manual send with “Send reminders now”.
Daily run (cron)
In production a scheduler runs reminders once a day: overnight it flips due charges to “Overdue” and sends the scheduled steps. Configuring the scheduler is part of the Najato operations setup.
Tip
When payments arrive on their own via e-mail intake, reminders only reach real debtors — paid charges are skipped.
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